Refund policy

At Mom’s Glow, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be instances where you may need to return a product. This Refund Policy outlines our procedures regarding refunds for purchases made through our platform.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

You received a damaged or defective product.
The product received is different from what was ordered.
You are not satisfied with the quality of the product received.

2. Initiation of Refund

To initiate a refund, please contact our customer support team within 5 days of receiving the product. You may be required to provide details such as your order number, description of the issue, and supporting evidence such as photographs.

3. Refund Process

Once your refund request is received and validated, we will process your refund within 5-7 days. The refund will be issued to the original payment method used for the purchase.

4. Return Shipping

If the reason for the refund is due to a damaged or defective product, we will arrange for the return shipping at no additional cost to you. However, if the reason for the refund is not due to an error on our part, you may be responsible for the return shipping costs.

5. Return Timeframe

All products eligible for return must be returned within 7 days of the receipt of the product. Ensure that the product is in its original condition and packaging, with all accessories and tags included.

6. Refund Amount

The refund amount will depend on the specific circumstances of your return. In most cases, you will receive a full refund of the purchase price, including any applicable taxes. However, shipping charges are non-refundable unless the return is due to an error on our part.

7. Refund Exceptions

Please note that certain products may not be eligible for returns or refunds due to hygiene reasons or other restrictions. Any such exceptions will be clearly indicated on the product page.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team at contact@momsglow.in